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Updated on 9/27/2019
Commissions Data Loader Publication
Troubleshoot
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Troubleshoot


If a file transfer is unsuccessful due to a validation error, you can resolve the error and drop the file in the inbound folder again for reprocessing. You can either drop the entire file again or drop a smaller file with only the corrected records (delta) in the inbound folder.

To resolve a validation error and reload a file:

  1. In the Jobs page, click on the number link under Failure and download the corresponding error logs.
  2. Check the error description in the log file. The error description indicates the type of error and the related stage tables.
  3. Log into Commissions and check the stage tables for validation issues.
  4. Correct the error in the file and drop the entire file or part of the file in the inbound folder for reprocessing.

Note: Files must be dropped into the inbound folder for reprocessing if errors occur during the first run. If you are unable to resolve the problem, contact Support for further assistance.   





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