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The C4C tenant that is related to the C4C environment must be already created. See Verify C4C Provider Settings in CLM
to ensure that the tenant settings are set up correctly.
Note: CLM users are provisioned and automatically set as Active in CLM > Setup > Users. The usernames are suffixed with the C4C Tenant Identifier, for example, if C4C tenant url is https://myNNNNNN.crm.ondemand.com and C4C username is ‘jsmith’, then the CLM username is - jsmith.myNNNNNN.