AdobeSign Integration - Troubleshoot

This section describes the common problems you may encounter with Adobe Sign integration and the suggested solution to resolve the problem.

Could not open contract in Adobe Sign window!

Adobe Sign is not properly configured! Please contact your Administrator

The integration user is not set up. See Set up Adobe Sign Integration User in CLM for details. 

Unable to create agreement on Adobe Sign. Check email address of the signer(s) or contact your CLM administrator. Check the signer's email address format.

Frequently Asked Questions

Is Single SignOn (SSO) provided as part of the integration?
Yes, SSO is a part of the integration. When you send a contract for signature, Adobe Sign is accessible through a web pop-up window. The signer can proceed with the task without having to log in to the Adobe Sign account.

Can I log in to Adobe Sign account and sign the agreement?
Sending a direct link to the contract is disabled to prevent users from signing contracts outside CLM. Adobe Sign integration should be used only from CLM.

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