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The Style and Position section enables you to configure the style and position of an action when a user views it on a case. You can configure Style and Position settings for all action types except the following actions:
Add User to Team
Each workflow action has a default icon that is displayed. You can override that default icon by uploading a custom icon.
In this section you can configure:
Custom Action Icon: To upload a picture that will display as an icon for this action:
CSS Class for Custom Action Icon: Enter the name of the CSS class you wish to use. The CSS class should exist in the custom CSS file you upload in UI Settings. See UI Settings for more information.
Display Position: Enter the value for the action position. Workflow orders actions in ascending order based on the number configured in the display position. When multiple actions have the same:
Display position, we order based on the action type.
Display position and action type, we order based on the action name.
Display Status: Enable this option to always display the action in the list of available actions. When disabled, the action will show behind a Show All Actions link.