Actions Panel

The Actions section displays the actions you have permissions to perform while the case is in the current status. You can select the desired icon to initiate the action.

Note: If you don't have permissions to perform actions, no actions will appear. 


Workflow displays a Case Tools icon in the Actions panel. Click the icon in the panel to display additional case options that may include:

Icon Name Description
Follow Case Enables users to receive a notification when case activity occurs. Guest users are not able to follow a case.
Vote for Case Enables you to vote for a case.
PDF Version Enables you to download the case details in PDF format.