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The button on the Actions panel of a case page provides the following actions:
Enables you to follow a case.
Vote for Case
Enables you to vote for the case.
Downloads the case details in PDF format.
View Case History
Displays the audit history of the case and enables you to download an audit report.
View SLA History
Displays the SLA history of the case.
Save Display Settings
Saves your display settings.
The following additional actions display only for administrators:
Action headers on the case page provide the following quick links: