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When you click on a case key, Workflow opens the Case Details page and displays all related information to the case, including customer details. This is the page where you interact with a case.
Note: The features described below are optional and must be configured by your administrator. You may or may not have access to each of these depending on how your administrators have set up the system.
We enable you to browse through all cases in a list using the Browse Case menu when there are multiple cases to view:
This allows you to navigate the cases in the list that you opened a case from.
Example: If you opened a case from the Open Cases I Created list, then this control will navigate through all of the cases in that list.
Workflow also displays a workflow progress diagram that identifies the current status of the case. In this example, the case is in the first step (status), out of nine:
Workflow also displays other panels on the Case Details page. You may, or may not see these items, depending on how your administrator configured your workspace:
Your administrator may also include one or more custom fields that will display on your Case Details page.