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The Change Status action enables users to move the case to a different status.
You can also enable the Group Change Status Actions option in Advanced Settings for this action. When enabled, and when you have multiple Change Status actions in the same status, Workflow displays one Change Status icon in the Actions panel. When the user clicks the icon, we display a list of available statuses to select from.
Workflow enables you to customize these specific settings for this action type:
Group Change Status Actions
Enable this option to display a list of statuses in the workflow that an end user can select, and the case will advance to that status. When not enabled, the case will advance to the next status in the workflow.
Clear all approvals
Select to delete all user approvals in a multi user approval action, after the action executes.
Feed Activity Description
Enter the activity description that will display to end users in the Activity column on a feed.
Note: The user's feed must be configured to include the Activity column in order for the description to display. These options are enabled by default.
Used as Mass Update Action
Select this to option to enable this action as a bulk action. See Mass Update Permissions for more information.
Message Shown After Action Execution
Enter a message that will display after the action is performed.
Action Can Be Used as Custom View
Use this option to replace the action with the
action. This enables you to customize the view in
Designer so users can edit the available fields.
Next Action System ID
Enter the system ID of the action that executes automatically after the current action.