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The View Case page layout enables you to configure the case and related information that users will see when they view a case. You can add and configure case panels, case tools, custom and standard fields, forms, and user interface components to the page layout.
We provide a complete list of standard fields that you can add to the View Case page layout. See Allowed Standard Fields for more information.
You can also view these related topics for more information on adding custom fields, forms, and UI components to the View Case page layout:
When configured, your page layout in Form Designer may look something like this:
When an end user views a case in the workflow, the configuration above will resemble the following screenshot:
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Workflow enables you to configure the View Case action with these standard account and contact fields:
Account Billing Address 1
We also enable you to configure these standard case-detail fields on the View Case action:
You can also add the following standard action panels and tools to the View Case action page layout. You cannot edit the properties for these items: