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You can create new cases from available workflows when you are logged into the application. You can also create a new case from an external website without logging in when the site includes the appropriate form.
Note: Administrators configure the way a case creation form appears and the information required to create a case. Different workflows may have different layouts.
To create a case from within Workflow:
Click + on the top navigation bar and select a workflow for which you want to create a case.
Complete the fields on the form.
Required fields as marked with an asterisk (*).
The Case Details page opens, showing all available actions for the case.
After the case is created, you can view it in the Open Cases I Created panel on your Home page (when available), or you can search for the case using Find Cases.