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Feature Permissions

Use the Feature Permissions workspace to select which features should be hidden from all users.

To access the Feature Permissions workspace:

  • Go to Setup > Administration > Feature Permissions.

Set Feature Permissions

The Feature Permissions workspace comprises five sections:

  • Cast List Tools: Actions that can be performed on case lists on the Home page or Find Cases pages.
  • Case Tools: Actions that are available under Case Tools on the case view.
  • User Settings Tabs: Tabs that are available on the User Settings page.
  • Find Cases Features: Specific actions that are available on the Find Cases page.
  • General Features: Features that are generally available across all pages.

To hide features:

  • Select the checkboxes of the features you want to hide, then click Save.