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The Priority Field is a specific standard field that enables you to specify the urgency of a case. All cases in a workflow have a priority.
You can add a priority field to the page layout for workflow actions and forms from the Standard Tab in the Form Designer.
You can define basic settings, visibility permissions, and label and value styles to your priority field. For detailed information on how to add a priority field to a page layout, see Add Field to Page Layout.
To access the Priority Field workspace, go to Setup > Fields & Forms > Priority Field.
Create New Priority Field
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To create a new priority field:
Click Add to finish creating your new priority field.
- Go to Setup > Fields & Forms > Priority Field and select the New Priority link:
- Complete the form fields:
Manage Priority Fields
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You can use drag & drop to change the order of existing priority fields and you can perform these available Actions:
Workflow enables you to designate a default priority. When an end user creates a new case without selecting the priority, Workflow will apply the default priority.
Select one of the existing priority fields from the list and click the Set Default button.
You can enable end users to change the priority of a case by adding the Priority field to the page layout of a workflow action. You can also change the priority level through scripting or post actions. See Scripts and Post Actions for more information.
Important: To enable users to view the priority of a case, you need to add the priority standard field to the View Case action.