Administrators » Workflow Action Types » Send Message


Send Message

The Send Message action enables users to send a message to one or more users and contacts. Users can configure their message with rich text formatting and can enable the option to show the message as a comment on the case. They can also configure whether the comment will have public or internal visibility to other users. Internal visibility restricts visibility to users in the same company.

Workflow enables you to customize these specific settings for this action type:



Clear all approvals

Select to delete all user approvals in a multi user approval action, after the action executes. 

Feed Activity Description

Enter the activity description that will display to end users in the Activity column on a feed.

Note: The user's feed must be configured to include the Activity column in order for the description to display. These options are enabled by default.

Message Shown After Action Execution

Enter a message that will display after the action is performed. 

Next Action System ID

Enter the system ID of the action that executes automatically after the current action.