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You can organize users into user types, departments, and companies, giving you greater flexibility to manage groups of users with similar characteristics. At a minimum, a user must belong to one department and one user type. While companies are optional, they offer an additional layer to group users.
You can assign permissions that control what users see and which actions they can perform in a workflow. You can also assign cases to specific users, and you can configure user notifications and personal preferences.
Users fall into the following general types, each with a different access level:
The following diagram illustrates the relationship between users, user types, departments, and companies: